Refund policy
At Greattoy, we want you to feel confident in every purchase. If you are not completely satisfied, we are here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order confirmation) is required
2. Non-Returnable Items
We do not accept returns for:
- Used or damaged items not caused by us
- Items without original packaging
- Final sale or discounted items (if applicable)
3. How to Request a Return
To request a return, please contact us at:
Include the following:
- Your order number
- Reason for return
- Photos if the item is damaged
Please wait for approval before sending any items back.
4. Return Shipping
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
We recommend using a trackable shipping service.
5. Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery.
Include clear photos of the issue.
We will offer a replacement or a full refund if the issue is confirmed.
6. Refunds
Once your return is received and inspected:
- You will be notified of approval
- Refunds are processed within 5–7 business days
- Refunds are issued to the original payment method
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us if needed
8. Exchanges
We only replace items if they are defective or damaged.
9. Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this time, orders may already be processed and cannot be canceled.
10. Contact Information
If you have any questions, please contact us at:
Email: contact@greattoy.shop
phone:+14805108736